GOULBURN-Murray Water (GMW) is extending payment deadlines and prioritising customer credit refunds to customers impacted by the floods.
Flood incident and recovery general manager Daniel Irwin said the rural water supplier understood the impacts that recent floods can have on customers’ properties and businesses.
For flood-affected customers who pay their fixed charges accounts in full, GMW has extended the payment due date by two months to February 16, 2023.
“We are also replacing any water entitlement records and statements free of charge, and can send to an alternative address if required,” Mr Irwin said.
“Our hardship and flexible payment options continue to be in place and we are prioritising customer credit refunds.”
To further help customers in their flood recovery, GMW has also developed a dedicated flood recovery webpage at www.gmwater.com.au/flood-recovery, which provides a range of up-to-date information including support options.
Customers who have been impacted by the floods are encouraged to call GMW on 1800 013 357 if they need to discuss their individual needs.
